Effective Date: 8 Jan 2026
Caribico is a service operated by Tropicab (“Caribico,” “we,” “us,” or “our”).
This Refund Policy explains how refund requests are handled on the Caribico platform. By placing an order through Caribico, you acknowledge and agree to the terms outlined below.
All refund requests on Caribico are managed and facilitated by Caribico.
While vendors are consulted during the refund review process, Caribico makes the final determination on whether a refund is approved or denied, in accordance with this policy.
Customers must submit a refund request within 24 hours of receiving the item.
The 24-hour window begins at the time the item is marked as delivered or received.
Requests submitted after the 24-hour window will not be considered, regardless of reason.
⚠️ Submitting a request within the window does not guarantee approval.
It only makes the request eligible for review.
Refunds are only considered for reasons that are explicitly listed and selectable within the Caribico app at the time of the request.
If a refund reason is not listed in the app, the refund will not be granted, even if the request is submitted within the 24-hour window.
Refunds outside of the approved reasons are not permitted.
Customers are responsible for inspecting their order immediately upon receipt.
Any issues must be reported within the refund window.
Requests made after the inspection window will not be approved.
Caribico will not grant refunds for issues that could have been identified upon delivery but were reported late.
To be eligible for a return or refund (where applicable):
Items must be unused.
Items must be unopened.
Items must be in their original packaging.
Items must be in resaleable condition.
Opened, used, altered, or damaged items are not eligible for return or refund.
The following items are strictly non-returnable and non-refundable:
Food and prepared meals.
Perishable items.
Items marked as “Final Sale” in the app.
Items that have been opened or consumed.
Items returned without original packaging.
Caribico manages and facilitates refund requests in accordance with this Refund Policy. However, delivery services are handled separately from item purchases.
Delivery fees are non-refundable once a delivery has been completed or attempted.
If a refund is approved:
The refund applies only to the cost of the item(s) purchased.
The refunded amount is deducted from the vendor’s account.
Any applicable platform service fee charged by Caribico is returned to the customer.
Delivery fees are not refunded because the delivery service is performed by independent drivers and is considered completed regardless of the outcome of the item refund request.
Customers are responsible for reviewing this policy prior to placing an order and acknowledge that delivery fees are not included in item refunds.
This applies even if the refund request is made within the 24-hour window.
Caribico will consult with the vendor as part of the refund review process.
However:
Vendor agreement does not automatically result in a refund.
Vendor disagreement does not automatically deny a refund.
Caribico’s decision is final.
Refunds are evaluated based on:
The selected refund reason.
Evidence provided (if requested).
Vendor input.
Platform policies and transaction records.
Approved refunds may be issued as:
In-app credits
Refund processing times may vary depending on the payment provider.
It is critical to submit refund requests within the stated window.
Funds are disbursed to vendors after the refund window closes.
Once funds are released to vendors, Caribico can no longer retrieve or reverse those funds.
Refund requests submitted after payout will not be processed under any circumstances.
Caribico reserves the right to:
Deny refund requests that show signs of abuse, fraud, or misuse.
Limit refund privileges for users with repeated or suspicious refund activity.
Suspend or terminate accounts that attempt to exploit the refund system.
Unless otherwise stated:
Delivery fees are non-refundable once a delivery has been attempted or completed.
Platform and processing fees may be refundable.
Caribico reserves the right to update or modify this Refund Policy at any time.
Changes will take effect immediately upon posting within the app or on the website.
Continued use of the platform constitutes acceptance of the updated policy.
For refund-related questions or to submit a request within the eligible window, contact:
📧 help@tropicabsupport.com
