Effective Date: 8 Jan 2026
Caribico is a service operated by Tropicab (“Tropicab,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Caribico mobile application, website, and related services (collectively, the “Platform”).
By using Caribico, you agree to the practices described in this Privacy Policy.
This Privacy Policy applies to:
Customers/Users who browse, place orders, request deliveries, upload prescriptions, or rent vehicles through Caribico
Vendors (restaurants, grocery stores, pharmacies, retailers, rental providers, and other merchants) using Caribico to sell goods or services
Drivers/Delivery Partners fulfilling deliveries or courier requests
Account & Contact Information
Name
Email address
Phone number
Account login details (or social login identifiers, if supported)
Order & Service Information
Orders and purchase history (items, quantities, prices, timestamps)
Delivery instructions and preferences (e.g., gate codes, drop-off notes)
Support requests and communications with us
Address & Location Details
Delivery addresses and saved locations
Location information you provide manually (e.g., selecting a pickup point)
Pharmacy & Prescription Uploads (Sensitive)
Prescription images/files you upload
Prescription-related information included in the upload (e.g., name, medication details, prescriber info)
Pharmacy order notes you provide
Identity/Eligibility Information (If Required)
For rentals or other services, you or a provider may require verification (e.g., driver’s license details). If collected through Caribico, it will be used only for the stated purpose and disclosed only to the relevant provider as necessary.
Vendor Information
Business name, address, contact person
Business documents you provide for verification (where required)
Product listings, inventory details, pricing, policies
Driver/Delivery Partner Information
Name, phone, email
Vehicle and licensing information (if required)
Required onboarding/verification documents (if applicable)
Delivery history and performance-related metrics (for platform integrity)
Device & Usage Data
Device identifiers, operating system, app version
IP address, approximate location derived from IP
App interactions (pages viewed, feature usage, clicks)
Crash logs and diagnostic data
Location Data (If Enabled)
If you grant permission, we may collect device location to:
Improve delivery accuracy and ETAs
Connect you to nearby vendors/providers
Support fraud prevention and platform security
You can disable location access in your device settings, but certain features may not function properly.
Cookies & Similar Technologies (Website)
Cookies and similar technologies may be used to remember preferences, improve functionality, and analyze usage. See Section 11.
We use your information to:
Create and manage accounts
Process orders, deliveries, rentals, and requests
Match customers with vendors and drivers
Provide order tracking, status updates, and receipts
We may contact you by SMS, phone call, email, or in-app notifications for:
Registration/verification (including one-time passcodes)
Order confirmations and updates
Delivery status and driver coordination
Security alerts and account notices
Customer support and service communications
Message and data rates may apply depending on your carrier.
Facilitate card-only payments through third-party processors
Prevent fraud, abuse, chargebacks, and unauthorized transactions
Enforce platform policies and protect users, vendors, and drivers
Monitor suspicious activity, repeated cancellations, and abuse patterns
Resolve disputes, refunds, and support issues
Improve delivery reliability and marketplace performance
Improve features, categories, and user experience
Measure performance and troubleshoot issues
Analyze aggregated trends (e.g., popular categories, peak usage)
Comply with applicable laws and respond to lawful requests
Protect rights, safety, and property of Caribico, Tropicab, and users
We share information only as needed to operate the Platform:
When you place an order or request a service, we share relevant information with the vendor/provider, such as:
Your name and contact details (as needed)
Order details and delivery instructions
Delivery address
Any notes required to fulfill your request
For pharmacy orders, we share prescription uploads and required details with the pharmacy you select (or the pharmacy fulfilling the request).
For deliveries/courier requests, we share:
Pickup and drop-off details
Your name and contact details (as needed for coordination)
Delivery instructions and order status
Card payments are handled by third-party payment processors (e.g., Stripe or similar providers). Payment processors receive the information needed to process payments and prevent fraud. Caribico does not store full card numbers.
We may share information with trusted service providers that help us run the platform, such as:
Hosting and infrastructure providers
Analytics providers
Customer support tools
SMS/communications providers
These providers are authorized to use information only to provide services to us.
We may disclose information if required to:
Comply with legal obligations or lawful requests
Enforce our Terms and policies
Protect the rights, safety, and security of users, vendors, drivers, Tropicab, and the public
If Caribico or Tropicab is involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.
Prescription uploads and pharmacy-related information may be sensitive. We:
Collect prescription uploads only to enable pharmacy fulfillment
Share prescription uploads only with the pharmacy (or pharmacy provider) needed to complete your request
Limit internal access to authorized personnel who require access for support, security, or compliance
Take additional precautions to protect this information where feasible
Important: Caribico is not a healthcare provider. Pharmacy services are provided by independent pharmacies.
We retain information for as long as necessary to:
Provide the Platform and maintain accounts
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain security and prevent fraud
Retention periods vary depending on the type of information (e.g., order history, communications, verification logs). Prescription-related uploads may be retained only as needed for fulfillment, support, compliance, and dispute resolution, subject to applicable requirements.
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, loss, or alteration. However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized access.
Depending on your location and applicable laws, you may be able to:
Access, correct, or update your account information
Request deletion of certain information (subject to legal and operational requirements)
Opt out of certain non-essential communications
SMS: You may have the ability to opt out of promotional SMS (if offered). However, operational SMS (verification, order updates, security notices) may be necessary for core functionality.
To make a request, contact us at help@tropicabsupport.com.
Caribico is not intended for unsupervised use by children. If minors are permitted to use parts of the platform, it must be with parental/guardian consent where required. We do not knowingly collect personal information from children in a manner that violates applicable law. If you believe a child has provided personal data without proper consent, contact us.
Caribico operates in St. Lucia and may use service providers that process data in other countries. By using the platform, you understand that your information may be processed or stored outside your country of residence where data protection laws may differ. We take reasonable steps to ensure appropriate safeguards when transferring information.
We may use cookies and similar technologies to:
Enable essential site functions
Remember preferences
Understand usage and improve performance
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Caribico may contain links to third-party websites or services (including vendor pages or external providers). We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing information.
We may update this Privacy Policy from time to time. We will revise the “Effective Date” and may provide additional notice within the app or website if changes are material. Your continued use of Caribico after changes means you accept the updated policy.
If you have questions or requests related to privacy, contact:
Caribico Support (Tropicab)
Email: help@tropicabsupport.com
